Lean is all about simplest, smoothest process – dropping waste, doing things efficiently and quickly. It’s unfriendly towards committees, think-tanks etc and is all about doing things rather than talking about them. On the downside it feels like it’s all rather obvious and old-hat but on the plus side – as a methodology that suggests it might be a really comfortable fit for us…
Example given of process for a student getting a confirmation letter. 7-10 days for the student and 30 mins of staff time for each letter. I’m very glad we’ve got that one licked by comparison. Basic task of making the project Lean seems pretty intuitive -
- analyse the current process
- review the process
- consider options for new process
- design new process
- put together plan to implement
- implement.
Important to have all of the relevant people involved. Process likely to devastate a whole herds of sticky-notes….