In my last role as a sales assistant at the Loughborough students union there were many occasions where conflict arose between staff and customers which I did not know how to manage. I did not have the necessary people management skills to resolve the situations however, if I had the situations may have been resolved in a better way. One example includes a situation where a customer purchased raw chicken and ate it, she then returned to the store to complain that we had sold her uncooked chicken. At the time I had little in the way of confidence when facing workplace conflict and as a result refunded the item without question. Going forwards and having developed more confidence throughout this process I would have raised the issue with my manager to come to a satisfactory resolution for everyone involved. This would involve further development of customer service and conflict resolution skills which I hope to develop before having interactions with customers in the future.