Month: May 2020

As I tend to work weekends mostly, there are less people around but more visitors and activities. But once this Covid-19 started, we have started to get more phone calls and no visitors. 

Once there were more and more newspapers articles regarding this pandemic situation, and we tend to get over 10 newspapers delivery every Saturday, and once i had to ask my colleague to delivery the newspapers for me as i has many things to get done and would not be able to delivery it all before 10am. She agreed, but once she read the front page of one of the papers, her breathing became faster and faster until the point that she dropped the papers. I immediately stopped everything that I was doing and helped her to sit on my chair. I tried to calm her down by telling her to control her breathing while i was dialling one of the nurses that we had in the building to come down and help. Once the nurse came down she started to do all of her checks on my colleague (BP, o2 levels). I was very worried, but once my colleague calmed down, I asked her what had set her off. She told me that she did not realised how bad the Covid-19 situation was until she read the newspaper, she also told me that she avoids watching the news because she does not really wanted to think about this, but once i handed her the newspapers she did not realise and she read the amount of people infected and the deaths and that had set her panic attack. I felt horrible, but she assured me that it was not my fault and that she was grateful that i was there with her not only to calm  her down, but also for not leaving her. The nurse was also very glad that I managed to act quickly and with a clear head in a situation like this.

I first started my journey in this organisation at roughly 3 years ago. I started as a care assistant, which was only meant to be temporary as i needed to know my way around the building and the tasks assigned to me to then become a Senior Care Assistant which was the role I firstly applied to.

Being a care assistant has taught me that every day is different even if there is a routine in place. It also has also taught me to pay attention to the smallest detail, multi-tasking, it improved my communication skills massively, teamwork, decision making, time management, it has improved my writing skills and also helped me to prioritise my workload.

All these skills that were mentioned above are currently being used on my current job role alongside many others. 

I believe that i grew a lot and learned many things from being a care assistant, and all many knowledge will be carried with me for my future workplace.

My role in this organisation is not limited, as i tend to complete many tasks that are not on my job description. Today our activities coordinator have organised a Midsummer Murder play in our main atrium. But as it was during the weekend, none of the activities coordinator were present, which had a massive toll on my role.

So, including all my tasks that i needed to complete as part of my job role I also had to help adjust all the actors that came to act on the play and also had to create space for the play in our atrium. I had help from the other staff that were working today, we all made sure that we communicated frequently with each other for a smooth result.

After all the setup, i had to make sure i recorded and took picture of parts of the play so it could be going up to our social media to promote the organisation and how are our entertainment work. Even though all this was happening i did have to return to my desk  as I still had emails to respond to and phone calls to get back to and also had visitors to tend to and there was also a show round to complete for the new enquiry.

At the end of the day, it was very busy and tiring but it was also a very good because the resident kept talking about until night time, which is a sign that they enjoyed the play.

I am aware that these post are meant to talk about my work experience, but this is my actual job and i will be sharing the good and bad, the beautiful and the ugly things that do happen.

I currently work in a care home in York as a receptionist/ administration assistant. Some of my duties include answering phone calls, exchange email with the mangers, help the communities within the building, invoices, enquiries and showrounds.

I usually start work at 9 am, as soon as i clock in, i need to turn all the electronics on such as: computer, printer, radio, make sure that the walkies talkies are working and fully charged (in case of any emergency), and lastly i open the doors.

The job is not a complicated one, but it does have its days. As soon as i am all setup i print out the residents list for the housekeeping staff and the allergy list for the kitchen staff.

Once all that is sorted, then i go and have a look around all 3 communities to find out whether we they are short staff, any hospital admissions or any incidents that i should know about that occurred during the night or early hours in the morning. While doing the checks between the floors, i also have to allocate a First Aider and Fire Marshall. Then i return to my desk at the front of the main entrance, and start to go through the newspapers and allocating it to the right bedrooms.

After all these things are done, I then have to send out the residents lists with any updates to all the managers and leads within the organisation. i then remain in contact with the managers, deputy manager and clinical leads throughout the day to maintain the communication flowing smoothly throughout the organization.